Trade Registration

Responsibilities of a Designer

SELECTION AND ORDERING

• Provide exact dimensions and/or design drawing for custom furniture orders, or approve drawings by company prior to production. Insure scale and fit for application
• Recommended: Provide a P.O. (purchase order) with complete specifications when ordering furniture or fabric, or sign a P.O. provided all COM/COL (customers own material / customer’s own leather) to initiate production of furniture in a timely manner.
• Review all information on supplier’s acknowledgement for furniture and fabric orders and make any necessary changes to acknowledgement in writing immediately upon receipt.
• Any change in an order after 10 working days may result in charge order fee from the manufacturer.
• Approve all finish samples and fabric cuttings requested for approval.
• Inform the end client of accurate lead times and status of orders as production proceeds.
• Assume all responsibility for selection, client interaction, and showroom communication.

PRICING, PAYMENT AND TERMS

• Purchase at Designer Net Price, noting applicable up charges for detail, if any.
• Deposit 100% to initiate order and pay the balance due including all tax and shipping charges prior to shipping. Any product that is in-stock requires 100% payment up front plus applicable freight charges. If using a tax resale number to order tax exempt, designer assumes responsibility to collect tax from ultimate client or user and remit to state and must provide copy of resale certification to showroom.
• Orders are not cancelable after payment has been received.
• Read back of showroom or supplier P.O. or acknowledgement form to note any other terms of sale and warranties of supplier as to quality, etc.

RECEIPT OF PRODUCT

• Designer’s Mark highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. Designer’s Mark will
• recommend a receiver for client if needed. All crated goods must go through a professional receiver such as a receiving warehouse. Receiving warehouse acts as agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.
• Signature on the bill of landing upon receipt of product confirms that the products are received in good condition unless exception is made in BOL. If merchandise is refused upon delivery for quality or damage, receiver should contact the showroom of purchase immediately.
• If the driver must “drop and dash”, the receiver should note on the BOL that any concealed damage of boxed or crated product will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours.

INSPECTION OF PRODUCT

• Inspect the carton (s) carefully. Check to see if there is any visible damage to the packaging or the indicator is activated, note it on the bill of landing. Take photos of any damage to the packaging, this is necessary to resolve damage claims.
• Unpack the carton (s) / crate (s). Inspect all merchandise carefully. Cartons should always be unpacked in your presence. Never discard original packaging until satisfied with the delivery.
• If you are unable to inspect at the time of receiving, note on the BOL that any concealed damage of boxed or crated product will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Designer’s Mark must be notified with 48 hours of any concealed damage that is found. Keep a copy of the BOL. Save the packaging material and take pictures of the damage.

PRODUCT QUALITY, IN-TRANSIT DAMAGE, AND INSTALL

• Per ICC regulations, ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 48 hours of receipt.
• Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete and ready for shipment.
• The carrier is responsible for a complete inspection of product at the point of origin. Any damage must be noted in the BOL. The signed BOL is confirmation by the carrier thatthey have accepted responsibility for delivering the product in the condition it was received. Inspection of the boxed or crated product is limited to the exterior of the package. Exception must be noted and package opened at once if condition of the carton/crate appears compromised.
• All claims should be reported to Designer’s Mark.
• Do not attempt to return without first having obtained a written authorization from Designer’s Mark. Designer’s Mark will not accept returns without prior written authorization.
• Determine that delivery of product into a specific space is physically possible, i.e., that there is sufficient size in the elevator, halls, doors, etc. to allow successful delivery of pieces into the apartment or house, or arrange hoisting or other method. Pieces may be made in size or parts to fit tight entrances if ordered with such specifications. Showroom or suppliers do not measure in location.